Privacy Policy

Effective Date: 2024/01/01

1. Introduction

Welcome to MP4Lab.com (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, purchase our services, and interact with us.

2. Information We Collect

  • Personal Information: When you purchase our services or contact us, we may collect personal information, such as your name, email address, phone number, and any other details you provide.

  • Payment Information: We use third-party payment processors to handle transactions. We do not store your payment information, but the payment processors may collect your billing details.

  • User Content: When you submit photos, texts, or any other content for customization, we collect and store these files to provide the service.

  • Technical Data: We automatically collect information about your visit, such as your IP address, browser type, device information, and browsing history on our website.

3. How We Use Your Information

  • Service Delivery: To process your orders, customize your videos, and provide customer support.

  • Communication: To communicate with you regarding your orders, respond to inquiries, and send updates about our services.

  • Improvement: To analyze website usage and improve our services, content, and user experience.

  • Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

4. Media Sources

All media used in the preview videos displayed on our website and YouTube channel are sourced from Pixabay.com, which provides copyright-free and publishable media. This ensures that the media included in the previews does not violate copyright laws.

5. How We Share Your Information

  • Third-Party Service Providers: We may share your information with third parties that provide services on our behalf, such as payment processors, hosting services, and email service providers. These parties are obligated to protect your information and only use it to provide the requested services.

  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

  • Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of that transaction.

6. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. User content submitted for video customization will be retained only for the duration of the project and will be deleted once the final product is delivered.

8. Your Rights

  • Access and Correction: You have the right to access and correct your personal information. You may update your account information directly through your account settings or by contacting us.

  • Deletion: You can request the deletion of your personal information, subject to certain legal obligations.

  • Objection and Restriction: You have the right to object to or request the restriction of processing your personal information under certain circumstances.

  • Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to read the privacy policies of any linked sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@mp4lab.com

By using our website and services, you agree to the terms of this Privacy Policy.