**Refund Policy**

**Effective Date:2024/01/01

At MP4Lab.com, customer satisfaction is our top priority. However, due to the custom nature of our video editing services, we have specific guidelines regarding refunds. Please review this Refund Policy carefully before placing an order.

**1. No Refunds for Customized Products**

Given that our services involve creating personalized videos based on your specific requirements, we do not offer refunds once the customization process has begun. All sales are final once payment is made and the project has started. This policy is in place because customized products are unique and cannot be resold or reused.

**2. Cancellation Policy**

* **Before Project Start:** If you wish to cancel your order, you may do so before we start the customization process. In such cases, you may be eligible for a full refund. Please contact us immediately at support@mp4lab.com if you need to cancel your order.

* **After Project Start:** Once the customization process has begun, cancellations are not allowed, and no refunds will be issued.

**3. Revisions and Satisfaction**

* **Revisions:** We offer one round of revisions at no additional cost. Requests for revisions must be made within 24 hours of receiving the final product. If you require changes, please notify us within this time frame to ensure that your request is accommodated.

* **Satisfaction Guarantee:** While we do not offer refunds, we are committed to working with you to ensure your satisfaction. If you have concerns about the final product, please contact us within 24 hours of delivery, and we will do our best to address the issue through revisions or other means.

**4. Exceptions**

* **Technical Errors:** If there is a technical error on our part (e.g., the wrong video file was delivered or the video does not meet the agreed-upon specifications), we will correct the error at no additional cost. In such cases, if we are unable to provide a corrected version, a refund may be considered.

* **Force Majeure:** In rare cases where unforeseen circumstances (such as natural disasters, technical failures, or other events beyond our control) prevent us from delivering the final product, we will either offer a full refund or work with you to find an alternative solution.

**5. How to Request a Refund or Revision**

If you believe you are eligible for a refund or need a revision, please contact our customer support team at support@mp4lab.com. Include your order number, details of your request, and any supporting information. Our team will review your request and respond within 20 business days.

**6. Contact Us**

For any questions or concerns regarding this Refund Policy, please reach out to us at:

Email: support@mp4lab.com

By placing an order on MP4Lab.com, you acknowledge that you have read, understood, and agree to this Refund Policy.